A Scotiabank customer, Ashley Robinson, is expressing frustration after the bank allegedly lost $21,000 she had deposited as per the report of the The U.S. Sun. Robinson had received two certified cheques as payment for a vehicle she sold and deposited them at her local branch in Calgary, Alberta. Despite being told to wait five business days for the transactions to clear, Robinson received notification after two weeks that the money had disappeared. Scotiabank reportedly informed her that they couldn’t assist until the missing cheques were located or replaced. Additionally, the bank instructed Robinson to continue making payments on a car loan for the vehicle she no longer owned. After months of compliance, Robinson faced demands from Scotiabank’s loan department for continued payments. The situation has prompted scrutiny and frustration for the customer raising concerns about the security of financial transactions.
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Banking Mishap and Unresolved Issues
A Scotiabank customer, Ashley Robinson, is left angered as the bank reportedly loses $21,000 from her deposited certified cheques.
Despite waiting for the transactions to clear, Robinson was notified after two weeks that the money had vanished, with Scotiabank offering limited assistance.
The unresolved situation led to Robinson continuing loan payments for a sold vehicle, causing frustration and concern over financial security.
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Scotiabank’s Response and Customer Complications
Scotiabank responds, stating that while errors are rare, they take customer complaints seriously and will thoroughly investigate.
Robinson faced challenges when Scotiabank’s loan department demanded ongoing payments, leading to compliance due to fears about credit ratings.
The U.S. Sun reached out to Scotiabank for comments on the ongoing issue and customer frustration.
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